Be There From Anywhere

Background

Putting the world’s leading cloud contact centre software to work – in the clouds NICE inContact the global leaders in contact centre technology, needed to build brand awareness and drive leads for its CXone cloud contact centre software across the ANZ region. With Covid-19 social distancing rules in place many organisations were unable to shift their contact centre operations remotely without suffering customer service breakdowns, exposing gaps in their critical operations and inconsistencies in customer experience. And so, the task was to create an engaging campaign to bring to life a ‘work from anywhere’ proposition in an already cluttered messaging space. The challenge was to highlight and demonste just how CXone’s Cloud Contact Centre software helps customer service agents be there for their customers to provide timely support, and reduced call handling times from absolutely anywhere.